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Refund Policy

  • Refund Policy

  • At Footsteps of a Champion, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind.

  • Refund Eligibility

  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Returns must be initiated within [X] days of receiving your order. After [X] days, unfortunately, we cannot offer you a refund or exchange.

  • Refund Process

  • Initiate Return: To initiate a return, please contact our customer service team at [Your Contact Information] to request a return authorization.

  • Pack Your Item: Securely package your item(s) in the original packaging, if possible.

  • Return Shipping: You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

  • Return Authorization: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Processing: If your return is approved, we will initiate a refund to your original method of payment. Please allow [X] business days for the refund to be processed and reflected in your account.

  • Non-Refundable Items: Certain items are not eligible for refunds, including:

    • Gift cards

    • Downloadable software products

    • Personalized or customized items

    • Perishable goods

    • Intimate or sanitary goods

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

  • Late or Missing Refunds: If you haven't received a refund yet, first check your bank account or credit card statement. If the refund is not reflected after a reasonable amount of time, please contact your bank or credit card company. It may take some time for the refund to be officially posted.

  • Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [Your Contact Information]. Our dedicated customer service team is here to assist you every step of the way.

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